The new mantra in health
care today is ‘patient-centred care’. Despite
the many definitions of, and recommendations for patient-centeredness coming
out of prestigious institutions, it’s still not clear that existing
bureaucracies and delivery systems can effectively support a robust patient-centred
‘movement’ – at least, not without tackling the range of inter-cultural
barriers that currently exist.
One might ask how patient-centred care can be
delivered at the bedside when practitioners cannot understand their patient’s
language, or appreciate their non-biomedical health beliefs, communication
behaviours, or religious preferences. These questions are not new. But they continue to be relevant, even pressing,
for today’s service environments.
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